Return & Exchange Policy

At Organico, every creation is a celebration of artistry, nature, and thoughtful craftsmanship. We hope you love your purchase, but if something isnā€™t quite right, our team is here to help.

Our Commitment

We collaborate with skilled artisans and trusted delivery partners to ensure your order arrives in impeccable condition and on time. If you experience any issues, please review the guidelines below for a smooth resolution.

Exchange & Store Credit Policy

While we do not offer refunds, we are happy to provide an exchange or store credit under the following conditions:

  1. Incorrect Item
    You received an item that doesnā€™t match your order confirmation.

  2. Manufacturing Defect
    There is a visible defect in the garment due to manufacturing.

  3. Size Exchange
    If the fit isnā€™t quite right, we offer a one-time exchange for a different size in the same style.

ā° Important: Contact us within 48 hours of delivery to be eligible. Requests received after this period cannot be accepted.

Items Not Eligible for Exchange or Return

  • Embroidered Pieces ā€“ Due to their unique nature, these are final sale.

  • Customized Garments ā€“ Items tailored for size, color, or other specs cannot be exchanged or returned.

  • Sale Items ā€“ All discounted or promotional items are final sale.

Store Credit

If your return is approved:

  • We will issue store credit for the value of the item (excluding shipping).

  • Store credit is non-transferable, not combinable with other offers, and valid for future purchases only.

  • Items must be unworn, in original condition, and have all tags attached.

Celebrating Natural Beauty

  • Handcrafted Variations
    Subtle differences in color, weave, or texture are natural with handwoven fabrics and are not considered defects.

  • Color Accuracy
    Actual product colours may vary slightly from screen images. Such differences are normal and not eligible for return or exchange.

Order Cancellations

If we must cancel your prepaid order due to unforeseen circumstances, a full refund will be issued to your original payment method.

How to Request an Exchange or Store Credit

If your item meets our criteria, please reach out within 48 hours of delivery:

šŸ“± WhatsApp: +65 8363 84823
Include the following in your message:

  • Your order number

  • Reason for your request

  • Clear photos if the item is defective or incorrect

Our team will review your request and guide you through the next steps.

šŸ“¦ Approved returns must be received within 7 days of our response at:

Organico
120 Bedok North Street 2,
460120

Please ensure the item is unused and in original packaging with all tags intact.
šŸ“¦ Note: Customers are responsible for shipping charges on exchanges (both ways).

Taxes & Duties

  • Within India: All prices include applicable taxes and duties.

  • International Orders: Shipped DDU (Delivery Duty Unpaid). You are responsible for any import duties, customs fees, or local taxes upon delivery.

Thank you for choosing Organico. Every piece is a tribute to nature, tradition, and individuality. If you need assistance, our team is here to ensure your experience is truly exceptional.